Memo Regarding Health and Safety
As a family-owned and operated company, we strive in treating our customers and team members like family. As we are all trying to deal with COVID-19, we want you to know that our #1 priority is the health and safety of our customers and team members. We understand there are concerns with having our technicians at your home, so we want you to know the steps we are taking to make your visit as safe and comfortable as possible.
WHEN YOU SCHEDULE SERVICE
To avoid the spread of any viruses or bacteria, our friendly customer service team members will ask you standard questions to discern if you have had any flu-like symptoms recently, running a fever or not feeling well. These questions are simple and are only meant to prevent possible spread of illness with our team and any of our customers who we may interact with in the upcoming weeks.
PRE-APPOINTMENT TECHNICIAN SCREENING
We are actively monitoring all of our team members for any symptoms and are taking all precautionary measures. We will NOT have technicians come to your home unless they are feeling 100% healthy.
AT YOUR HOME
Our professional technicians will come equipped with gloves, face masks, and shoe covers to minimize the risk of any infection spreading. Our technicians are instructed to keep a reasonable social distance from customers while in the home. We have also equipped our technicians vehicles with a bottle of hand sanitizer and disinfectant to ensure their cleanliness before and after their visit. In many cases, we can perform our work without any in-person communication if required.
INDOOR AIR QUALITY RECOMMENDATIONS
COVID-19 can be exchanged by airborne particles. Here are some great tips in keeping the air in your home safe and clean:
- Replace your air filter every 2 weeks.
- If using a standard air filter, upgrade to a high-efficiency pleated filter.
- Utilize a whole home indoor air purifier with UVC light proven to kill airborne viruses, bacteria, and mold while minimizing dust, odors & smoke
- Keep the humidity in your home below 50%
- Install ionizers in your ductwork
Please learn more by visiting the Centers for Disease Control and Prevention websites at https://www.cdc.gov for up-to-date information, guidance on prevention methods and general information on COVID-19.